Synergy Kiosk App

UX and UI Improvement

Synergy Kiosk App is a self-service application designed for in-store customers, with a primary user base aged between 40 and 50. I was responsible for leading the UX and UI design, with a strong emphasis on clarity, usability, and functionality tailored to this demographic. By implementing user-friendly layouts, intuitive navigation, and a clear visual hierarchy, I ensured customers could easily and confidently navigate the app, creating a smooth and accessible self-service experience.

Client

Synergy Worldwide

My Role

UX Designer User Research UI Designer

Deliverables

Component Library, Design System, High Fidelity Designs, Usability Testing

Date

January 2022

Kiosk Home
Kiosk Home
Kiosk Home

Synergy Worldwide operates a network of retail stores across multiple countries, with several locations requiring in-store self-service capabilities. Each country presented its own unique set of features, customer behaviors, and regulatory requirements, making this a complex, multi-regional project. My responsibility was to design a tablet-based kiosk app that balanced high visibility with seamless functionality, while also adapting to localized needs. This involved creating a flexible and scalable design system that could accommodate varying feature sets and compliance standards without compromising user experience.

Login Screen
Login Screen
Login Screen
Enrollment Screen
Enrollment Screen
Enrollment Screen
Product Catalogue
Product Catalogue
Product Catalogue
Product Details
Product Details
Product Details

To achieve this, I focused on clear layout structures, accessible typography, and intuitive navigation patterns that ensured customers could easily interact with the app regardless of their location or tech familiarity. The result was a user-friendly, visually consistent, and adaptable self-service solution that streamlined operations and enhanced customer satisfaction across different markets.